Supraleaf.com (“Supraleaf”) provides users with:
the www.supraleaf.com website (“Site”);
any online accounts, web-based applications or platforms made available for use on any device or technology platform (“Applications”); and any of Supraleaf’ products made available on the Site or via the Applications (“Services”). The Site, Applications and Services are all facilities, functions or activities (“Features”) developed by us and designed to assist your experience.
Our central goal is to provide the best products and optimize your experience while using them. To make that work effectively, Supraleaf needs to collect personal information from each customer and process that personal information.
Supraleaf uses common technologies such as cookies and Web beacons to keep track of your interactions with the Site, Application and Services and to improve the quality of our products and services.
Supraleaf may also collect your Internet Protocol (“IP”) address to track and aggregate non-personally identifiable information, your referring website addresses, browser type, domain name and access times.
Unless connected directly to a user account, the information Supraleaf processes in connection with each IP address is largely statistical and is not stored to or referred to by Supraleaf in a way that permits us to piece together any particular user’s browsing behavior.
[email protected] or write to us:
2333 CW Leiden
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
Information you provide – When you purchase a product from the Site or sign up for a service operated by Supraleaf, you may be required to provide personal information (including, but not limited to, name, address, telephone or age) and other information which can be used to ascertain your idenity. Supraleaf may combine the information you submit under your account with information from your activity on the Site for the purpose of providing you with a better experience and to improve the quality of Supraleaf’ Features, products and services. For certain services, Supraleaf may give you the opportunity to opt out of combining such information. You can use your user account to learn more about the information associated with your Account.
Cookies – When you visit the Site, Supraleaf may send one or more cookies to your computer or device. Supraleaf cookies to improve the quality of Supraleaf’ products and services, including for storing your preferences, improving search results, improving features and tracking your trends so that we can better service you.
Log information – When you access the Site, Supraleaf servers may record certain information. These server logs may include information such as your web request, your interaction with a product, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
Communications – When you send an email or other communications to Supraleaf, we may retain those communications in order to process your inquiries, respond to your requests and improve Supraleaf products or services. Supraleaf may use your email address to communicate with you about Supraleaf’ products or services.
Email Marketing – With your permission, we may send you emails about our store, new products and other updates.
Google Analytics – Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
In addition to the above, Supraleaf may use the information Supraleaf to:
Provide, maintain, protect, and improve the Features, Supraleaf’ services (including advertising services) and develop new products and services; and
Protect the rights or property of Supraleaf or its users.
If Supraleaf uses this information in a manner different than the purpose for which it was collected, then Supraleaf will ask for your consent prior to such use.
It is unlikey that Supraleaf will disclose your personal information to other overseas recipients.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Your Choice to Opt Out
If you would like to opt-out from having Supraleaf collect your information in connection with our products or services, please let us know by contacting us at [email protected] or mailing us at:
2333 CW Leiden
Please note that if you delete, block or otherwise restrict cookies, or if you use a different computer or Internet browser, you may need to renew your opt-out choice.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled.
SECTION 3 – THIRD-PARTY SERVICES, INFORMATION SHARING & ONWARD TRANSFER
Supraleaf only shares personal information with other companies or individuals in the following limited circumstances:
When Supraleaf has your consent. We will usually require opt-in consent for the sharing of any sensitive personal information.
When Supraleaf has a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
satisfy any applicable law, regulation, legal process or enforceable governmental request;
enforce our Terms of Service, including investigation of potential violations of those Terms;
detect, prevent, or otherwise address fraud, security or technical issues; or
protect against harm to the rights, property or safety of Supraleaf, its customers or the public as required or permitted by law.
If we become involved in a merger, acquisition, or any form of sale of some or all of our assets, we will use our best endeavors to:
ensure the confidentiality of any personal information involved in such transactions; and
SECTION 4 – SECURITY
Supraleaf takes reasonable security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
Supraleaf restricts access to personal information to its employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and legal action criminal prosecution, if they fail to meet these obligations.
SECTION 5 – COMPLAINTS
When Supraleaf receives formal written complaints, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Supraleaf and an individual.
SECTION 6 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Supraleaf [email protected] or by mail at
2333 CW Leiden