Returns procedure

Not quite your cup of tea? No worries, we accept changes and returns. However, please note that, items that have been opened or used cannot be returned. In addition, sale items cannot be returned.

In all other cases, you can return an item within 30 calendar days following the date of delivery. However, we would appreciate it if you return the item as soon as possible, so we can make someone else happy with it. Announce your return by filling out the form below. Once the change or return is accepted, you will receive further instructions on how to return the item. Send the complete parcel with the local postal service of your choice to the address mentioned on the return form. Please save the post office receipt with the track and trace number.

When the item has reached us in the same condition as delivered to you (unopened and not used), you will receive your refund within 14 calendar days. The repayment of the purchase price will be refunded the same way you paid for the item. Please note that shipping, duty or tax costs for returns are at your expense.

In case a question has remained unanswered, please send an e-mail to [email protected]